Testimonials
Because a word from a customer means more than fancy speeches…
Find out what they have to say about us here, in business cases and testimonials from our customers and partners.
Ticket: End-User Monitoring for the Best Customer Satisfaction Ratings
With 30 years’ experience, Ticket is Scandinavia’s foremost leisure travel service provider, serving up to 1.8 million travelers throughout Europe via its different brands. Its successful omnichannel strategy has resulted in annual revenues of 6.5 billion SEK.
Air France KLM : Optimizing the quality of IT service to improve user satisfaction
The General Direction of Information Systems (Direction Générale des Systèmes d’Information - DGSI) plays a preponderant part at the heart of the organization. With IT staff of more than 1,600 spread out across 4 main locations, this department’s mission is to develop, administer and maintain the 1000 applications currently in use in addition to managing a fleet of over 61,000 workstations located at 800 connected sites.
Contact Business: improving quality of service with objective, factual metrics
Contact Business hosts its web interface on Microsoft Azure. Its audience consists of around 3500 people, 95% of which are based in France. It is Contact Business's aim to ensure irreproachable quality of service and speedily detect any connection issues.
Tussa IKT: Monitoring end-user application service to ensure customer satisfaction
As a provider of IT services to businesses, Tussa IKT’s offering consists of a very large pool of applications of all kinds. About a hundred local factories, small enterprises, and financial institutions in western Norway rely on Tussa IKT for their business applications, CRM and ERP systems, office suites and other IT solutions and services. Most of these applications are delivered securely to Tussa IKT’s customers via a Citrix platform.
Sogn og Fjordane Energi: Demonstrating the quality and value of digital services with end-user monitoring
Sogn og Fjordane Energi (SFE) is a Norwegian regional energy company with three independent divisions at Sandane and Florø which separately handle the production, distribution, and sale of electricity to some 30,000 customers.
What is the need? the scope? the benefits?