Enterprises that host all or part of their information systems (IaaS, PaaS, SaaS) need to make sure their workforce and customers are getting good service. Are cloud providers living up to their promises?
IT managers need to be especially vigilant about the metrics cited in their SLA with the cloud provider (AWS, Alibaba, Azure, and others) for the following reasons and more:
Our software provides fine-grain measurement of availability and downtime in multicloud environments. Test frequencies can be down to the minute, and all from the end user’s perspective.
Cloud providers have a stake in knowing how well their services are performing for their corporate customers. One ‘pain’ for SaaS, PaaS, and IaaS providers is the need to monitor their own compliance. When they do, they see everything but end-user experience. For this reason, misunderstandings may arise with customers.
Calling on an unbiaised, objective third-party to conduct objective user-side measurements is beneficial to the customer relationship. We can help providers know whether they are meeting their SLAs for all types of cloud services.
We can show cloud providers and their corporate customers exactly where and when problems occur. Sometimes it isn’t service provider’s fault. Sometimes it is. The only way to know is with impartial monitoring and expert analysis.