Cloud platforms: clear, objective user-side quality metrics
Supplementing SLA metrics with fine-grain user-side measurements
Enterprises whose information systems are partly or entirely hosted in the cloud (IaaS, PaaS, SaaS) need to make sure their workforce and customers are getting good service. Are cloud providers living up to their promises?
IT managers need to be especially vigilant about the metrics cited in their SLA with the cloud provider (AWS, Alibaba, Azure, and others) for the following reasons and more:
- Downtime of less than a few minutes and maintenance downtime are usually not counted.
- SLA indicators are measured just outside the data center. This means there are no metrics documenting the quality of experience on the user side.
- Notification and proof of any shortcoming on the part of the cloud provider must be supplied by the client.
Our software provides fine-grain measurement of availability and downtime in multicloud environments. Test frequencies can be down to the minute, and all from the end user’s perspective.
A clearer, objective picture of user quality in the cloud
Cloud providers have a stake in knowing how well their services are performing for their corporate customers. One ‘pain’ for SaaS, PaaS, and IaaS providers is the need to monitor their own compliance. When they do, they see everything but end-user experience. For this reason, misunderstandings may arise with customers.
Calling on an unbiaised, objective third-party to conduct objective user-side measurements is beneficial to the customer relationship. We can help providers know whether they are meeting their SLAs for all types of cloud services.
We can show cloud providers and their corporate customers exactly where and when problems occur. Sometimes it isn’t service provider’s fault. Sometimes it is. The only way to know is with impartial monitoring and expert analysis.
