Ekara Managed Services
Does staff turnover force you to train teams regularly on DEM (Digital Experience Management) tools?
Do you have a hard time keeping DEM solutions in perfect operating condition?
Do you want to concentrate your technical resources on your core business?
Ekara Managed Services helps you deal with these issues.
User experience
Business Case
The benefits
For more information
User experience
Delegate user experience management to our service centers
- Focus on your core business and let our teams unlock the full potential of end-user application monitoring for you.
- Boost your productivity by relying on our user experience measurement services.
Business Case
Transport sector
The context:
The IT/IS division of a world-leading French transport group has a DEM monitoring system deployed in several countries. From the user side, the system monitors the operation of all the applications that are critical to the transport business. Analyses are also undertaken for the general management to measure the financial impact of IT anomalies on business.
The situation:
The business-critical nature of the UX measurement service, especially after it began operating around the clock, meant that the group could not manage the service with internal resources.
Our assistance:
- An analysis of the existing situation (tasks performed, periodicity, data volume).
- Definition of the target service levels and associated costs in consultation with the customer.
- Elaboration of a service offer operated by the ISV.
- Elaboration of a transition plan.
The benefits:
- Energies were refocused on the core business.
- Clear information about DEM costs.
- No more RH management for a non-core activity.
- All the advantages of the latest innovations (software versions, trained specialists, etc.).
The benefits
The benefits of Ekara Managed Services
- Refocus on your core business
- A clear service level agreement
- All the advantages of the ISV’s latest innovations
- Measure the costs of DEM precisely
- Benefit from the expertise of a trusted third party
