The context:
The IT/IS division of a world-leading French transport group has a DEM monitoring system deployed in several countries. From the user side, the system monitors the operation of all the applications that are critical to the transport business. Analyses are also undertaken for the general management to measure the financial impact of IT anomalies on business.
The situation:
The business-critical nature of the UX measurement service, especially after it began operating around the clock, meant that the group could not manage the service with internal resources.
Our assistance:
The benefits: