Integrate the user-side perspective into your DevOps and automate your repetitive tasks with the different deliverables provided:
A large insurance company had a morning check run manually each day before the offices opened to make sure that its applications were up and running. These low value-added tasks mobilized staff who could be reassigned to projects with greater value-added. The insurer called on ip-label to automate its morning checks.
The cost in human resources was too high for such meaningless repetitive tasks. Human error in some cases could result in errors of interpretation (the opening of a call center had to be delayed for an hour).