Make the move from SLA to XLA and measure the performance that your information systems deliver to your users with Ekara XLAs.
The context:
The technical division of a large industrial group is responsible for a wide range of applications at a sizable number of sites (legacy applications and SaaS cloud apps). Users frequently experience slowness, and the issue is taken up by the Management.
The situation:
The teams have little visibility into how the applications are doing. There is friction among the internal parties involved (particularly between network & application teams).
Our assistance:
The benefits: