Make the move from SLA to XLA and measure the performance that your information systems deliver to your users with Ekara XLAs.
The technical division of a large industrial group is responsible for a wide range of applications at a sizable number of sites (legacy applications and SaaS cloud apps). Users frequently experience slowness, and the issue is taken up by the Management.
The teams have little visibility into how the applications are doing. There is friction among the internal parties involved (particularly between network & application teams).