Synthetic Monitoring plus Real-User Monitoring
Synthetic monitoring detects issues proactively
Ekara’s monitoring alerts you as soon as it detects degraded performance on any type of application, whether the app is web-based, mobile, thick client or business application, on the internet AND intranet (public and private).
Ekara robots perform actual user journeys on your applications to help you build and track service level agreements (SLAs) between business management and IT, as well as between the enterprise and its technology providers. These user journeys are carried out on real desktop or mobile devices, actual iPhones or Android smartphones in the case of mobile monitoring.
Conducted at regular frequencies around the clock (24/7), from a calibrated measurement network, the results of user paths can be compared over time to identify any performance issues, alert you to downtime, and precisely measure the impact of incidents in any situation. For instance:
- rolling out an untried update in A/B testing
- poor performance in a geographical area, on one segment of the application, on specific models of smartphone, on a browser version in particular
- and, of course, any degraded performance or unavailability… anywhere, anytime.
Real-user monitoring looks inside user experience
Real-user monitoring (RUM) further boosts your insights into application performance. RUM returns the real-life experience of each and every one of the users of your web applications. You know exactly how smoothly each of their visits went. RUM supplies a wealth of indicators which correlate the response times perceived by your users with their navigation page types (URLs), hardware (PC, smartphone, tablet) and software (OS, browser version and type, etc.), internet access provider, and location (city and country; branch, store or office for intranet).
Ekara studio
Ekara improves the productivity of your teams and makes it easier to ensure that user journeys are always up-to-date and running smoothly.
Ekara has ultra-simplified the technical hard work of scripting user journeys. Ekara Studio is a brand new intuitive tool for all audiences. Now non-technical people can create the user journeys that are the basis of synthetic monitoring. These user paths, aka ‘automated transactions’, consist of the series of actions that simulate what a person does, step by step, on the application.
For example, a user would log on and enter a password, or a visitor would click to select a product and then go to checkout. Those typical things that an application user or website visitor would do can be ‘scripted’. A robot can then perform the script over and over again, to monitor how well the application handles each step, at any time of day.
With Ekara Studio, ‘scripting’ is visual and user-friendly! Ekara users can drag and drop items into a template to define the tasks that robots will run on an application.
The benefits of hybrid monitoring
Some of the most frequently cited benefits:
- You build trust with your internal and external partners by monitoring user journeys that you design in consultation with each other.
- Ekara gives you complete control over your applications for a fully optimized budget.
- Decide at a glance which actions to prioritize depending on the audience impacted. And then you can accurately measure the ROI brought about by these actions.
Your DEM needs
Discover how Ekara can help you:
- Insights into the user’s experience of your digital services
- Be proactive in incident resolution
- Impartial metrics for tracking SLAS
- Better communication between business and IT
