Application performance solutions in phase with your needs

Better application performance is a need that speaks differently to different types of professionals. People who need to know how well digital services are performing have specific reasons for considering application monitoring. We build our application performance monitoring solutions and services to help real people address their DEM concerns. Tell us what you need, and we’ll show you how we can help.
TECHNICAL PROFILE
DIGITAL PROFILE
NON-TECHNICAL PROFILE
PARTNER PROFILE
Resources
TECHNICAL PROFILE

IT managers, operations, systems, helpdesk, CTO, developers, support

You need to know how applications are behaving for users so that you can handle helpdesk calls or diagnose and resolve incidents. Can your systems handle traffic from coworkers at the new office? Is the new provider at fault? You need facts to target and prioritize IT investments. Did your optimizations improve things for everyone, or only at some locations? You want to be able to drill down to look inside why things went wrong.

Real-time alerting 24/7
DIGITAL PROFILE

Marketing, website owners, product managers

Your job involves questions like these: Are visitors really spending more time on the new web page, and is it making a difference to business? Maybe you have a mobile app whose ratings took a nosedive. Why do users hate it now? You want to check whether a new feature is being used… and why are desktop users complaining, when mobile users are happy? Furthermore, competition is fierce. How do your digital services stack up against those of your competitors?

Ensuring quality of experience in every user context
NON-TECHNICAL PROFILE

Corporate management, finance, sales, purchasing, production

You need straight facts and figures to help you make the right decisions. Are online sales really getting worse everywhere, or only in some places at certain times? What about the new telephony/cloud/service provider – are they delivering the service they promised? You need to communicate about the ROI of your IT investments, and maybe target them better next time.

Better communication between business and IT
PARTNER PROFILE

Integrators, operators, ISPs, cloud platform providers, digital agencies, CDNs

You need to keep an eye on the quality of service that you deliver. You want to understand how things are going for your customers and their end users. Is call quality really that bad on their side, or are websites really that slow? Sometimes you need outside help for objective proof and impartial analysis about the service levels you deliver, for a better relationship with your customers.

Impartial metrics for tracking SLAS